Wosbee 1.10 NEW FEATURES!
email to me and customer
Posted March 18th, 2008 by manuaudio
hello
can i have in my email adress same email what customer get when he confirm order?
- Add new comment
- 794 reads
- Email this page
hello
can i have in my email adress same email what customer get when he confirm order?
Under
Under customers/questions/message settings/templates-select "modify" and add your email address to "other receivers" and your user name to "send to user" and you should get that email when it's sent to customer.
http://a-vdistribution.com
not working!!
Hello,
I've been using this feature since the opening of my shop, one year ago... and now it is not working. However, my e-mail account (where I cc the message) is working fine.
Please, can you tell me if there is a bug or something has changed?
thxs
hello
It strange... for me its working fine.
Same problem here
I've had the same problem for about a week now. And my email is working fine, except I never get those confirmation emails which are sent to customers. I don't believe the problem is just with my e-mail, because I've tried to make an order myself, to test if the mailer is working, but I didn't receive e-mail: not as a customer or seller and I used differend e-mail addresses.
Me too!
I have the same SEVERE bug also now! Something have been obviously changed. Could in Wosbee please test and correct this urgently! Meaning that the customer gets the confirmation email after ordering, but I (admin) don't get. I have both the "vastaanottavat käyttäjät" (has never worked!) and Muut vastaanottajat (my admin email) filled, but I just don't get the order emails.
My email address works fine, it is tested.
the customer email works
ps. continuing to the above message: in my case the customer is receiving the confirmation mail, but the admin not.
And me too
I have the same issue here. But about a week later I received all the cc messages: Undelivered Mail Returned to Sender. They all came at the same time.
I have this same problem
The customer get's his confirm by email but to the admin the message isn't sent. This worked in march when I tested this last time, but now it's not working. There's also that if you change the order status it won't send messages to the customer and to the merchant.
Thank you for reporting this
Thank you for reporting this problem.
Our team will try to find the source of the bug.
Problem with order confirmation?
Hi,
Problem started about week ago. I have three different admin users in my shop.
If i go "Send to users" and choose all users, only user who has different email than my shop domain is getting confirmation?
This is very disturbing.
Please solve this problem.
Have you read this?
On March 18th, 2008 avdistribution said:
Under customers/questions/message settings/templates-select "modify" and add your email address to "other receivers" and your user name to "send to user" and you should get that email when it's sent to customer.
Have you tried it? I selected in templates my name in "send to users" and now I get all messages.
Best regards
Not working
I have tried that and also different email address to "other receivers".
Only user who has different email than my domain is getting confirmation. This works fine also if i add email address to "other receivers".
My email is working fine, i have several email address (same domain) and i'll get mail for example from my friends.
problem with emails
Its looks like bug, i ll look for it more detail, but anyway its will not solved until next time wosbee upgrading, i can offer to your administrator users fast fix, change email to another. And after that we will fix it, change it back.
With best regards.
I used to receive an email
I used to receive an email when there was a reply to my posts in this forum here if I remember it right. But not anymore...
How can it take this long to fix this bug...?
Hi,
it is very difficult to maintain a shop, if you don't get emails about new orders. And the most annoying is, that this worked fine before. I just don't understand, how can you keep this kind of serious bug in your software for many months... :(. I get orders so very rarely by now, so it is very frustrating to log in to admin to see if there are any new orders, if there are not any for many days.
How can it take this long to fix this bug...?
Hi,
it is not bug. I tried to send e-mail about the new order, letters came. You can try other e-mail if it probably, probably mail box blocks these e-mail as a spam?
Best regards,
Roman
It's not a bug, we are tested it 3 times.
1. Check that you have correct email in System - Users - email
2. Check field "Send to Users" in Orders - Settings - Message settings - Message templates - Default Order Notification. Here user must be selected, if you see just user's name, it's not right, name must be on blue background, then it's accepted as selected . It's very important. Check all and then write me please, helped it (right selection) or not. All working for me fine,
Could this problem be caused by same email?
If it isn't a bug could the problem be in same email addresses? I haven't tested yet that will this work but I think our problem were caused by using the same email address to receive and what is set as sender.
So it doesn't work if receiver and sender have the same address like sales@ourshop.com. I don't know then which part will block the message but perhaps the email provider.
Has anyone got this
Has anyone got this working?
I have tried all the tricks mentioned in this thread, but I can't get this to work.
The admin doesn't get any message about the order.
I haven't had any problems
I haven't had any problems with this since it was set up. I get an email when an order is placed and then another when payment is confirmed
There does seem to be a problem though with Paypal returning the "paid" status back to Wosbee. I've had a couple of orders where payment is confirrmed at Paypal and the money is in my account but the order status still shows pending at Wosbee and the payment confirmation email doesn't get automatically sent.
This has to be pretty confusing to customers. I got one email after an order went through successfully asking me to confirm if it did because the poor customer couldn't tell from the emails he got.
http://a-vdistribution.com
I got same problem but
I tested few times about sending some messages to customer and me. I didn't get any of those messages until I changed "From" back to merchant@merchant.com. After that I got messages.
For the "from" address, I
For the "from" address, I use a different email address than in all the other boxes (so the email comes from the domain I own-a-vdistribution.com-not my main email address), and it now seems to be working fine again.
http://a-vdistribution.com
This worked.
This fixed my email problem. Thanks. I now receive merchant notifications.
OR...
Or the fix might have been that I selected the one and only user in the template settings. You actually have to click to select that user's name to make it active. Only then is user selected and message sent.
Little bit of usability problems...